If the activity is canceled by the customer, SiempreVerde Turismo will refund the indicated percentage of the payment:
90% if notice is given (by email or phone) up to 15 days before the day of the activity.
50% if notice is given up to 7 days
25% if notice is given up to 4 days
NO REFUND if notice is given with less than 4 days before the activity.
In case of unfavorable weather conditions for the activity, the following options are offered:
- Reprogram the day of the excursion, subject to availability
- Take an alternative excursion
- Take the trip anyway with the risk of not being able to navigate
- Cancel the activity, 90% refund